BBM 100 Customer Service Workshop

This workshop focuses on the importance of quality customer service as it represents the brand image, mission, and values of a business. Quality customer service is integral to the customer experience. Excellent customer service is a competitive advantage for a business and in this course, students will learn various ways to meet or exceed the expectations of a customer as a means to drive the competitive advantage of a business. In this course, students will learn effective communication techniques to provide the best experience for the customer and this includes handling the difficult customer.