HSC 7200 Healthcare Operations and Quality Management
This course provides a comprehensive overview of the critical operational and quality management challenges in the healthcare industry. Quality is directly linked to an organization's service delivery approach, underlying systems of care throughout the continuum of care, and financial reimbursement. The course will equip future healthcare leaders with concepts and techniques essential for creating and sustaining highly reliable, patient-centered organizations. Key topics include systems analysis, capacity management, optimizing patient flow, implementing cost-containment strategies, operations performance metrics, and continuous quality improvement (CQI). Governmental value-based reimbursement methodologies, financial risk arrangements, and strategies using both quantitative and qualitative skills to improve safety, efficiency, and quality of care.