OLI 7107 Complexity and Design Thinking
This course examines theories, research, and practices that address the complexities and interconnections within contemporary organizational environments. It introduces a systems-thinking framework for organizational development, analysis and assessment, emphasizing systemic structures and behaviors as part of a holistic problem-solving approach. Additionally, the course explores Design Thinking as a human-centered process for innovation, focusing on its five phases—Empathy, Define, Ideate, Prototype, and Test—to develop solutions grounded in a deep understanding of stakeholder needs. Through these approaches, students will learn strategies that support sustainable change and enhance organizational effectiveness.